The Nest's Terms & Conditions
Last updated: 15th October 2026
By booking or climbing with us you agree tothese terms, our gym rules (displayed at reception and on our website) and theacknowledgement of risk you complete when you register. If anything hereconflicts with specific terms for a course, event or party, those specificterms apply.
1. About us and these terms
These terms apply when you use our website, buy a session, pass or membership, or climb at The Nest. The Nest is operated by The Nest Climbing Limited, a company registered in England and Wales (company number 10167827), whose registered office and gym are at 1-7 Material Walk, Hayes, London, UB3 1DP. You can contact us at enquiries@thenestclimbing.co.uk or on 020 3990 3449.
2. Using our website
You may use our website for personal, non-commercial purposes. You must not misuse it — for example by introducing viruses, attempting unauthorised access or scraping content. We work to keepinformation on the site accurate, but opening hours, prices and timetables canchange; the booking system shows the current position.
All content on the site, including text, photos, logos and branding, belongs to us or our licensors andmay not be copied without permission. Links to other websites are provided forconvenience and we are not responsible for their content.
3. Bookings and payment
Bookings, passes and memberships are sold through our booking platform, Clava. A contract is formed when we confirm your booking by email. Prices are in pounds sterling and include VAT. Payment is taken at the time of booking unless stated otherwise. You can pay by debit orcredit card, and memberships can also be paid by Direct Debit. We may refuse or cancel a booking where a price was clearly displayed in error, and will refund any payment in full.
4. Your right to cancel
If you buy a membership or multi-visit pass online, you have 14 days from purchase to cancel for a full refund. If you askto start using it within those 14 days and then cancel, we may deduct a fair amount for the visits or time used.
This 14-day right does not apply to bookings for a specific date and time, such as a single climbing session,induction, course date or party, because these are leisure services booked for a set date.
5. Changing or cancelling a session booking
You can rebook or cancel a class or session free of charge up to 24 hours before it starts. Cancellations made within 24 hours, and no-shows, are not refundable. [Parties, courses and events: add deposit and refund rules if different.] If we have to cancel a session, we will offer you a new date or a full refund.
6. Memberships
All terms relating to the sale and holding of our membership plans.
Membership Options.
We offer four types of membership: 6 months, paid in full upfront; 12 months, paid in full upfront; 12 months paid monthly, with a 12-month minimum term; and monthly rolling, with a 3-month minimum term.
Automatic Renewal.
All memberships renew automatically at the end of each term unless you cancel. We will remind you before a prepaid or 12-month membership renews.
Concession & Under 18 rates.
These are available on presentation of a valid form of identification. We may ask to see it again when your membership renews.
Cancelling.
You can cancel by giving 14 days' notice through your account or by emailing us. Your membership ends when the notice period expires, or at the end of any minimum term or prepaid period if that is later. Unused prepaid time is not refundable, exceptunder section 4 or where the law requires.
Freezing.
You can freeze your membership up to three times a year, for a minimum of 30 days and a maximum of 90 days each time. There is no freeze fee. Your membership end date and any minimum term are extended by the length of the freeze.
Price Changes.
We may change membership prices by giving you at least 30 days' notice. You can cancel before the new price applies.
Personal use.
Memberships and passes are personal and cannot be shared or transferred.
Ending a membership.
We may suspend or end a membership if you seriously or repeatedly break these terms or our gym rules. Where we end it for reasons that are not your fault, we will refund any unused prepaid amount.
7. Before you climb
Climbing and bouldering carry a risk of injury, including serious injury. Everyone must register and complete our acknowledgement of risk before climbing. New climbers must complete an induction or show our staff that they can climb safely. You must:
• tell us honestly about any health condition that may affect your safety, and not climb if you are unwell or under the influence of alcohol or drugs;
• follow our gym rules, safety signage and staff instructions at all times;
• look out for other climbers, keep fall zones clear and never climb above or below someone else;
• take responsibility for your own actions and for the people you supervise.
8. Children & young people
Climbers under 18 must be supervised at all times by a registered adult who has completed our induction, unless they are on a staff-led session or have been approved to climb unsupervised. Climbers aged 14 to 17 may climb unsupervised once they have passed a junior assessment withone of our coaches and a parent or guardian has given consent. The supervising adult or parent accepts these terms on the young person's behalf.
9. Behaviour & entry
We may refuse entry or ask anyone to leavewho behaves unsafely, abusively or in breach of our rules. In those cases weare not obliged to give a refund. We want The Nest to be welcoming for everyone, and discrimination or harassment of any kind will not be tolerated.
10. Your belongings
Lockers and storage are provided for convenience. Please do not bring valuables. We are not responsible for loss ofor damage to personal belongings unless caused by our negligence.
11. Photography & filming
We sometimes take photos and video in thegym for our website and social media. We will put up notices when filming is planned and you can ask not to be included. We will not publish identifiable images of children without consent from a parent or guardian. Please be considerate if you film or photograph in the gym and do not capture other people without their agreement.
12. Our responsibility to you
We take reasonable care to maintain our walls, holds, matting and equipment and to run the gym safely. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. This includes your statutory rights as a consumer.
Otherwise, we are not responsible for loss or damage that was not reasonably foreseeable, or for business losses. Your acknowledgement of risk confirms you understand the inherent risks of climbing; it does not remove our duty to take reasonable care.
13. Courses, events, parties and corporate bookings
Courses, parties, events, school andholiday programmes and corporate memberships may have additional terms, whichwe will give you when you book. Corporate memberships are governed by aseparate agreement with the employer.
14. Closures and events outside our control
We may need to close all or part of the gym for maintenance, route setting, competitions or events outside our control. We will give as much notice as we can. If a closure prevents you using a booked session, we will offer a new date or a refund; for extended closures we will extend or credit memberships fairly.
15. Changes to these terms
We may update these terms from time to time. The version on our website when you book applies to that booking. For memberships, we will tell you about significant changes at least 30 days inadvance.
16. Complaints and law
If something goes wrong, please speak to the duty manager or email enquiries@thenestclimbing.co.uk and we will try to put it right. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
